As a manager, you’re not just responsible for your team - you’re responsible for managing your team’s assets.
You have to find the most effective way to use your team’s time and resources so that they can get work done, treat pressing problems, and stay on budget.
The right CMMS software solution gives you the tools to make informed business decisions, even when the pressure is on. The trick, of course, is knowing what you need to use as a barometer of your team’s success.
Here are a few of the most important CMMS KPIs you should be watching to keep your team on track.
One of the most basic tasks of maintenance managers is to stay on top of work orders. They should know what has been assigned, when it is scheduled, when it was completed, and by who.
Because of this, work orders remain one of your biggest KPIs.
For example, let’s say you’re looking at schedule compliance. You want to know how many tasks there are. You want to know how many are scheduled. And most of all, you want to know how many tasks are done on time.
Many CMMS dashboards offer this KPI as a default setting. They make it easy to see compliance over a given performance period and what employees are lagging. That way, you can always stay on top of your work orders and keep your numbers high.
Estimated vs. Actual Time
Of course, it’s not enough to know that the job occurred. You also have to know the relative quality of the job.
For example, the time it took to complete a job relative to the estimated time required for the task.
This tells you how efficient your team is when completing jobs. Some maintenance tasks wind up being more complicated than expected, but most of the time, routine maintenance tasks are easy in-and-out affairs.
This indicator also helps you to control your budget. If you find that you’re consistently underestimating the amount of time required for a job, your company will end up paying too much in overtime.
Add in the fact that your employees will wind up burnt out and frustrated and you’ve got a first-class mess.
Fortunately, most CMMS dashboards allow you to see this information easily. That way, you can maintain open communication with your employees about what’s working and what’s not.
Downtime vs. Uptime
Another critical indicator is downtime versus uptime.
Let’s be honest: downtime is incredibly expensive. About 98% of companies say that a single hour of downtime costs over $100,000. That’s because a machine that’s out for repairs isn’t working on necessary tasks, on top of the cost of repairs and overtime for emergency maintenance.
If you’re a small company, you probably don’t have space in your budget to make up that loss.
Tracking downtime vs. uptime allows managers to take a bird’s eye view of the situation. You can see what machines have excessive downtime and can prioritize assets to prevent mechanical failure when that machine is needed for a project.
Making Sense of CMMS KPIs
CMMS KPIs are so much more than raw numbers. They help your team work smarter and faster. They help you be a more effective manager and improve your performance numbers.
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