Last modified: April 12, 2018
References in this notice to "you" are to any customer for Services and any individual user of the services and StarTex Websites (and "your" should be construed accordingly); and references in this policy to "us" or “StarTex” are to StarTex Software and its Affiliates (and "we" and "our" should be construed accordingly
Certain StarTex Websites and the Services they provide are governed by Terms of Service that contain specific terms and conditions related to those Services. If your use of a StarTex Website and/or Service is governed by such an Agreement for Services, in case of conflict, the terms and conditions of that agreement take precedence over the terms and conditions set out in this policy.
Information we collect
StarTex collects personal data in when you:
- Register for newsletters, whitepapers, our blog, and product information
- Request software demonstrations or trials
- Request access to online services
- Sign up for events, and/or participate in public user posting areas (such as bulletin boards, discussion forums and surveys).
- Register or apply for jobs via this website.
The personal data collected may include:
- Information that you provide to us when registering with our website (including your email address)
- Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address)
- Information relating to any purchases you make of our Services (including your name, address, payment method, telephone numbers, and email address)
- Information that you post to our website for publication on the internet (including your user name, profile pictures and reviews)
- Information contained in or relating to any communication that you send to us (including the communication content and metadata associated with the communication)
- Any other personal information that you choose to send to us.
We may also automatically collect information about the devices you use to interact with our website. The information we automatically collect may include:
- Information about your computer and about your visits to and use of this website (including your IP address, device identifier, geographical location, browser, length of visit, page views and website navigation paths)
- Browsing information collected through cookies, web beacons, pixels, clear gifs, and other similar technologies (collectively “Cookies and Other Tracking Technologies”)
- Information about how you use the site, such as what you have searched for and viewed on the site. The information automatically collected will be associated with any personal data you have provided.
Use of information
The personal data we collect may be used where we have your specific consent to do so, or where StarTex has a legitimate interest in or other legal basis for processing such information. In some situations, the collection of personal data may be required for the operation of the site or to provide certain facilities, services, or products. StarTex uses your personal data to:
- Fulfil your requests for information (such as newsletters and whitepapers),
- Enable your use of the services available on our website
- Process your requests for demonstrations or access to services and facilities
- Accomplish other purposes you may initiate or request
- Personalize content that you view or receive from our site
- Provide to you Services purchased through our website
- Send statements, invoices and payment reminders to you, and collect payments from you
- Evaluate and improve our services
- Recruit and evaluate job applicants
- Administer the site and analyse the sites’ performance and functioning
- Prevent fraud
- Comply with all applicable laws and corporate reporting obligations
- Send you non-marketing commercial communications such as email notifications that you have specifically requested
- Send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications)
- Deal with enquiries and complaints made by or about you relating to our website
- Keep our website secure
We may keep any of your personal data on file and use it to contact you.
Our site does not collect personal data about your online activities over time or across third party websites or online services. Therefore, “do not track” signals transmitted from web browsers will not apply to our site, and we do not alter any of our data collection and use practices upon receipt of such a signal.
If we ask you for your consent to collect and process your data:
- The request for consent will be displayed clearly and prominently, and with sufficient information for you to make a choice
- We will explain the different ways we will use your information
- You will be given the opportunity to agree to/restrict different types of processing.
- You will be asked to positively opt-in
If you choose not to consent to StarTex processing your personal data, we will be unable to provide you with certain Services and facilities.
Data recipients and international data transfers
Personal data collected on the site may be transferred from time to time to us and personnel across our organization, as well as to our third-party service providers located throughout the world, including in countries where the local law may grant you fewer rights than you have in your own country. Additionally, the sites may be viewed and hosted by StarTex and our third-party service providers anywhere in the world.
Where required by law, we have put in place legal mechanisms designed to ensure adequate data protection of your personal data that is processed by StarTex subsidiaries, affiliates and third- party service providers, including the transfer of your personal data to countries other than the one in which you reside. If you would like more information about these legal mechanisms, which may include the EU’s Standard Contractual Clauses, please contact us at the address below. By using our site and supplying information to it, you voluntarily consent to such trans-border transfer and hosting of such information.
StarTex host personal information on servers located within the European Economic Area and the United States of America, and will store and process personal data in accordance with data protection and data privacy laws in force in the European Economic Area and in the United States of America, and will transfer personal data between these locations in accordance with the mechanisms approved by the EU-US Privacy Shield (https://www.privacyshield.gov/welcome).
StarTex will not intentionally disclose or transfer (and will take reasonable steps to prevent the unauthorized or accidental disclosure of) your personal data to third parties without your consent, whether for such third parties’ own marketing purposes or otherwise, except as follows. StarTex may provide access to your personal data to third party service providers engaged by StarTex to provide services related to the site, provided that such third- party service providers will first agree to maintain the strict confidentiality of such information and provide the same level of data security as provided by StarTex.
We may also share your personal data with third party service providers who perform services and functions on our behalf to support our interactions with you, including, for example, processing recruitment materials, administering surveys or contests, or communicating with you. These third-party service providers are not permitted to use or disclose your personal data except as necessary to perform services on our behalf or to comply with legal requirements.
In addition, we may disclose information about you:
- To comply with all applicable laws and if we are required to do so by law or legal process
- When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity
- If disclosure is necessary to protect the vital interests of a person
- To protect our property, services and legal rights
- To prevent fraud against StarTex, our subsidiaries, affiliates and/or business partners
- To support auditing, compliance, and corporate governance functions
In addition, we may disclose or transfer your personal data in the event of a re-organization, merger, sale, joint venture, assignment, or other transfer or disposition of all or any portion of our business.
You should be aware that whenever you publicly disclose information online, that information could be collected and used by others. StarTex is not responsible for any action or policies of any third parties who collect information that users publicly disclose in any such forums on the Sites.
Links to third-party websites
A StarTex website may allow you to sign into and associate your social network accounts including, but not limited to, Twitter, LinkedIn, Facebook, and YouTube, with StarTex. The sites also may allow you to log in to a StarTex account using certain social network account credentials.
If you would like to disconnect a social media account from us, refer to the settings of that social network account and its provider.
StarTex has implemented generally accepted standards of technology and operational security to protect personal data from loss, misuse, alteration, or destruction. Only authorized StarTex personnel and third-party service providers are provided access to personal data, and these employees and service providers are required to treat this information as confidential. Despite these precautions however, StarTex cannot guarantee that unauthorized persons will not obtain access to your personal data.
Data retention policy
StarTex Websites are not designed for or directed at children 13 years of age or younger, and StarTex does not intentionally collect or maintain personal data about anyone under this age.
Through the website, you can apply for positions with StarTex. The Recruitment Policy describes more in detail how StarTex and our subsidiaries and affiliates handle and protect the personal data that we collect in connection with the recruitment process.
Where granted by local law, you may have the right to request access to the personal data that we have collected about you for the purposes of reviewing, modifying, or requesting deletion of the data. You may also have the right to request a copy of the personal data that we have collected about you and to have any inaccuracies in that data corrected. In certain circumstances, you may also request that we cease processing your personal data.
If you would like to make a request to access, review, or correct the personal data we have collected about you, or to discuss how we process your personal data, please contact us at firstname.lastname@example.org.
To help protect your privacy and security, we will take reasonable steps to verify your identity before granting access to your personal data. For this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address.
We will make reasonable attempts to promptly investigate, comply with, or otherwise respond to your requests as may be required by applicable law. Different laws may prevent us from providing access to your personal data or otherwise fully complying with your request depending upon the circumstances and the request, such as for example, where producing your information may reveal the identity of someone else. We reserve the right to charge an appropriate fee (currently fixed at GBP 10) for complying with your request where allowed by applicable law, and/or deny your requests where they may be manifestly unfounded, and/or excessive, or otherwise objectionable or unwarranted under applicable law.
In addition, and where granted by local law, you have the legal right to lodge a complaint with a competent data protection authority.
Your California privacy rights
Pursuant to California Civil Code Section 1798.83(c)(2), StarTex does not share your personal data with third parties for those third parties’ direct marketing use.
c/o StarTex Software LLC
840 W Sam Houston Pkwy N, Suite 250
Houston, TX 77024